Shipping policy

Shipping is free on every Margot Charleston order.

Where we ship

Margot Charleston sells exclusively in the United States of America and ships to addresses across the US. We don't ship to other countries. Orders are fulfilled from our warehouse in Asia.

Handling time

Orders are handled within 1 business day (Monday to Friday). Orders placed on a weekend or a public holiday are handled on the next business day.

Delivery time

Once dispatched, orders are delivered within 6–8 business days (Monday to Friday). Business days are Monday to Friday and don't include weekends or public holidays.

If dispatch is delayed

If we can't dispatch your order within our handling time, we'll email you with an updated date. You can cancel and receive a full refund if you'd rather not wait.

Tracking

As soon as your order ships, we email you a tracking link. You can also visit our Track your order page.

Import duties and taxes

Orders are sent to you from our warehouse in Asia. If a carrier asks you to pay any import duties or taxes on delivery, please email us before paying so we can help.

Address errors

Please check your shipping address at checkout. If you spot a mistake, email us right away and we'll do our best to update it before dispatch. We can't change the address once an order has shipped.

Delays, lost or stolen parcels

Carrier delays can happen. If your order hasn't arrived within the delivery window above, or tracking shows it as delivered but you can't find it, email us with your order number and we'll work with the carrier to locate it.