Frequently asked questions
Where do you ship?
Margot Charleston sells exclusively in the United States. We ship to addresses across the US.
How much is shipping?
Shipping is free on every US order.
What payment methods do you accept?
You can pay with American Express, Apple Pay, Google Pay, Mastercard, Shop Pay, UnionPay, Visa. You'll see the same options at checkout.
How long will my order take?
Orders are handled within 1 business day (Monday to Friday) and delivered within 6–8 business days (Monday to Friday) after dispatch.
How do I track my order?
As soon as your order ships we email you a tracking link. You can also use our Track your order page.
What is your return policy?
You have 30 days from delivery to return an item. Faulty or incorrect items are on us. For change-of-mind returns and exchanges, return postage is paid by you and a 15% restocking fee applies. Refunds are processed within 10 business days of your return arriving. See our return and refund policy for the details.
Do you offer exchanges?
Yes. Email us within 30 days of delivery and we'll help you exchange for another size or colour, subject to availability.
How do I find my size?
Every product page has a Find my size guide with US sizing. Between sizes? Size up for a relaxed fit, or email us and we'll help you choose.
Can I change or cancel my order?
Orders can be cancelled within 15 minutes of purchase. Email us as soon as possible with your order number. Once an order is on its way, you can return it under our return policy.
How can I contact you?
Email support@margotcharleston.com or use the form on our contact page. Our customer service is available Monday to Friday, 9:00 am to 9:00 pm.