Return and refund policy

We want you to love every piece. If something isn't quite right, you have 30 days from the day your order is delivered to start a return.

What can be returned

Items must be unworn, unwashed and in their original condition, with tags and packaging intact. Please include proof of purchase (your order confirmation email is fine).

How to start a return

Email support@margotcharleston.com with your order number and the reason for your return. We'll reply with a return authorization and the address of our returns warehouse. Please don't send items back without one, so we can match the parcel to your order.

Faulty, damaged or incorrect items

If your item arrives faulty, damaged or isn't what you ordered, email us within 30 days of delivery with your order number and a photo. We'll cover the return shipping and you can choose a full refund or a replacement. No restocking fee applies. Nothing in this policy limits the rights you have under consumer law for faulty items.

Change of mind returns and exchanges

For change-of-mind returns and exchanges:

• you pay the return shipping, using a tracked service that handles customs clearance
• a restocking fee of 15% of the product price is deducted from your refund
• any customs duties or taxes on the return parcel are paid by you

Our returns warehouse is in Asia, so please allow time for the parcel to reach us.

Example: you return a $60.00 cardigan because you changed your mind. The restocking fee is $9.00 (15% of $60.00), so your refund is $51.00.

Exchanges

We accept exchanges for a different size or colour, subject to availability. Start an exchange the same way as a return. Change-of-mind exchanges follow the terms above.

Refunds

Once your return arrives and has been inspected, we process your refund within 10 business days, to your original payment method. We'll email you when it's done. Original shipping is always free.

Returns that don't arrive

Please keep your return tracking number. If a return parcel is lost in transit, we'll help you trace it with the carrier; we can only refund items that reach us.

Cancellations

Orders can be cancelled within 15 minutes of purchase. Once processing has started we can't guarantee a cancellation, but you can return the item under this policy after delivery.